Mettricks West Quay

Mall Cafe, West Quay Shopping Centre, Southampton SO15 1QF, United Kingdom
$$$ Cafe
(94 Reviews)
Price Range £1–10

Welcome to Mettricks West Quay, an inviting café nestled in the bustling heart of the West Quay Shopping Centre, Southampton. This gem has rapidly become a beloved stop for locals and visitors alike, particularly for those seeking a comforting break from a busy day of shopping.

At Mettricks, you’ll discover a delightful range of coffee selections designed to cater to all taste buds. Whether you're in the mood for a robust Macchiato (£3.10) that offers a punchy espresso experience or a creamy Flat White (£3.70) that encourages you to savor every sip, the menu boasts something to satisfy every coffee enthusiast. For those who fancy black coffee, the Batch Brew (£3.20) comes highly recommended by satisfied customers, delivering a smooth, aromatic experience that you won’t easily forget.

If you're in the mood for a sweet indulgence, the café also serves decadent Hot Chocolate options, including options like Milk Chocolate and Dark Chocolate, each priced at £4.20, promising to warm your soul with every sip. Pair your drink with a heavenly pastry or cake – guests rave about the pastries and the convivial atmosphere, making it a perfect stop to recharge. Customer Duffy shares, "Really nice coffee, pastries are also really good. Service was friendly and really quick," emphasizing the speedy and welcoming service you can expect.

The café's ambiance strikes a perfect balance between cozy and vibrant, providing an ideal retreat whether you’re catching up with friends or simply taking a moment for yourself amidst the shopping frenzy. David Napier notes, “This has consistently been better” than the previous café, highlighting the noticeable improvement in service and offerings at Mettricks. While it’s true that the café can get a bit busy, this just goes to show that good things draw a crowd!

For a taste of true coffee culture, Mettricks West Quay is an essential stop. With delightful brews and friendly service that keeps patrons coming back, it's no wonder Brian Carter says, "Excellent experience, will definitely be back!" So why not treat yourself to a delightful cup of coffee and a sweet treat the next time you're in the area? Mettricks West Quay awaits your visit, ready to provide you with an unforgettable café experience.

Accessibility
Has wheelchair-accessible car park
Has wheelchair-accessible entrance
Has wheelchair-accessible seating
Has wheelchair-accessible toilet
Does not have assistive hearing loop
Service options
Offers takeaway
Serves dine-in
No delivery
Highlights
Serves great coffee
Serves great dessert
Has great tea selection
Popular for
Popular for breakfast
Popular for lunch
Good for solo dining
Offerings
Serves coffee
Quick bite
Dining options
Serves breakfast
Serves brunch
Serves lunch
Serves dessert
Has seating
Amenities
Has toilet
Has Wi-Fi
Free Wi-Fi
Atmosphere
Casual
Trendy
Crowd
Family friendly
Good for groups
LGBTQ+ friendly
Popular with tourists
Transgender safe space
Payments
Accepts credit cards
Accepts debit cards
Accepts NFC mobile payments
Credit cards
Children
Good for kids
High chairs available
Has kids' menu
Parking
Paid multi-storey car park
Plenty of parking
Pets
Dogs allowed
Dogs allowed inside
Dogs allowed outside
Openings Hours
Checking

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

9:00 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

11:00 AM - 5:00 PM

94 Reviews
David Napier

24 Aug 2025

Site of former John Lewis Cafe and this has consistently been better. Service can be a little slow due to its popularity. Coffee and food generally good. Would recommend to visitors and locals alike.

Brian Carter

02 Aug 2025

Delicious coffee - batch brew - specially recommended by Sophie. It is so good, I bought a bag of beans, which were ground for me based on the style of coffee I intend to brew at home. Excellent experience, will definitely be back!!

Duffy

28 Jul 2025

Really nice coffee, pastry’s are also really good. Service was friendly and really quick. Great little coffee stop when you need a break from shopping.

Zoltán Németh

15 Jul 2025

The Mettricks here replaced an old coffee and I must admit it’s a lot better. OK the pot of tea is gone, but you can have delicious hot chocolate and very good cakes even know these cakes a bit overpriced. Anyway good atmosphere, polite service delicious cakes.

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